Curaçao Hospitality & Tourism Association (CHATA) in association with Curaçao Tourist Board (CTB) is organising Protocol Training to welcome visitors from abroad after the Government of Curaçao announced it will open the borders to tourists gradually.
Earlier in May 2020, CHATA released the guideline ‘Best Practice Protocol’ in collaboration with the Ministry of Public Health, the Environment and Nature (GMN). Now, GMN has associated with Dr Izzy Gerstenbluth to train the industry based on these very guidelines, which have been synced with recent developments regarding the coronavirus pandemic.
The Protocol Training started w.e.f. 15th June 2020 and focuses on how to maintain hospitability during the pandemic without digressing from the protocols laid by GMN. The training is imparted to one staff member from invited establishments, who would then be responsible for spreading the knowledge on to his colleagues and other staff members within those establishments.
The presentations begin with an introductory session by Mr Miles Mercera, President & CEO, CHATA. During this session, Mr Mercera updates the attendees on the latest developments undertaken within the tourism industry. The floor is then passed on to Dr Izzy Gerstenbluth who answers frequently asked questions cornering the purpose of the protocol and the importance of and ways to comply.
This presentation is followed by a session with Ms Sydelle Ricardo, director of Curaçao Phoenix Foundation and a senior trainer cum coach. She focuses on ‘Mastering Hospitality’ and educates the staff about how to react and answer questions according to situations.
Her sessions are about the importance of remaining hospitable and driven even during tough times. The importance of safety is paramount. Guests must feel secured and receive uncompromised services although the staff would be responsible for taking new measures to amplify the quality.
CHATA has expressed its appreciation towards Renaissance Curaçao Resort & Casino for its partnership as a CHATA member. The organisation has further thanked them for their generosity in hosting the industry for the training. CHATA believes keeping the sector informed and aware of the protocols is important to prepare it for welcoming guests to Curaçao.
The organisation is eager to receive tourists to the Dutch Caribbean island in the safest way possible. Establishments pertaining to the Tourism Industry in Curaçao that want to know more about how to prepare for the upcoming changes can contact CHATA via their official website www.chata.org.